Terms & Conditions

These Terms set forth the terms and conditions that apply to the use of the Site by the User. By using this Site, the User agrees to comply with all of the terms and conditions hereof. The right to use the Site is personal to the User and is not transferable to any other person or entity. The User shall be responsible for protecting the confidentiality of their password(s), if any. The User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of the Company, and the Company shall not be responsible for any data lost while transmitting information on the internet. While it is the Company’s objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the Company, access to the Site may be interrupted, suspended or terminated from time to time.

The Company shall have the right to change or discontinue any aspect or feature of the Site at any time, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Company may discontinue

disseminating any portion of information or category of information that may change or eliminate any transmission method or may change transmission speeds or other signal characteristics.

Use of the Site is available only to persons who can form legally binding contracts under Indian Contract Act, 1872 being persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872. This also means minors are not eligible to use the Site. If You are a minor i.e. under the age of 18 years, You shall not register as a member of the Site and shall not purchase any items on the Site. As a minor if You wish to purchase an item on the Site such purchase or sale may be made by Your legal guardian or parents who have registered as users of the Site. We reserve the right to terminate Your membership and refuse to provide You with access to the Site if it is brought to our notice or if it is discovered that You are under the age of 18.

You agree to provide true, accurate, current and complete information about yourself as prompted by the Site’s registration form. If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We have the right to suspend or terminate Your account and refuse any and all current or future use of the Site (or any portion thereof). If You use the Site, You are responsible for maintaining the confidentiality of Your account and password including cases when it is being used by any of Your family members, friends or relatives, whether a minor or an adult. You further agree to accept responsibility for all transactions made from Your account and any dispute arising out of any misuse of Your account, whether by any family member, friend, relative, any third party or otherwise, shall not be entertained by the Company. Because of this, we strongly recommend that You exit from Your account at the end of each session. You agree to notify us immediately of any unauthorized use of Your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.

Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.

“Your Information” is defined as any information you provide to Us or other users of the Site in the registration process, in the feedback area, bulletin board, WhatsApp or other chat service provided on the Site, etc. or through any e-mail feature. You are solely responsible for Your Information, and in accordance with certain features of the Site, We may only act as a passive conduit for online distribution and publication of Your Information.

The text in the following paragraphs is inserted in accordance with the Information Technology Act, 2000 and the rules framed thereunder. Please note that in accordance with the Information Technology Act, 2000 and the rules framed thereunder, in case of non-compliance with rules and regulations, agreement and privacy policy for access or usage of intermediary computer resource, the intermediary has the right to immediately terminate the access or usage rights of the users to the computer resource of intermediary and remove non-compliant information.

You shall not host, display, upload, modify, publish, transmit, update or share any information or share/list(s) any information or item that: (a) belongs to another person and to which You do not have any right; (b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; (c) harms minors in any way; (d) infringes any patent, trademark, copyright or other proprietary rights; (e) violates any law for the time being in force; (f) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; (g) impersonate another person; (h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; (i) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation; and/or (j) creates liability for Us or causes Us to lose (in whole or in part) the services of our internet service providers (ISPs) or other suppliers.

Solely to enable Us to use the information You supply us with, You grant Us a non- exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) license to use Your Information, in any media now known or not currently known, in accordance with these Terms and/or our Privacy Policy.

The User shall be responsible for obtaining and maintaining telephone, computer hardware and other equipment needed for access to and use of the Site and all charges related thereto. The Company shall not be liable for any damages to the User’s equipment resulting from the use of the Site.

When You use the Site or send emails or other data, information or communication to Us, You agree and understand that You are communicating with us through electronic records and You consent to receive communications via electronic records from us periodically and as and when required. We will communicate with You by email/SMS/call/WhatsApp or by an electronic record on Our Site which will be deemed adequate service of notice / electronic record.

While We may invite or allow Users to provide the Company with feedbacks, comments or even suggestions either on the Site or via emails/messages etc., these comments, feedback or suggestions should not be contradictory to these Terms or be in violation of any applicable laws.

We reserve the right to delete or block any message/email which is in violation of these Terms or applicable law. Further, the Company also reserves the right to suspend or deny Your access to the Site in such a scenario.

Any messages/emails with feedback, comments or suggestions shared by You become the property of the Company and You may not claim intellectual property protection on such ideas. This implies, the Company reserves the right to exclusively use such feedback, comments and/or suggestions shared by You.

We grant You a limited license to access and make personal use of the Site and the service provided by it. This license does not include any right of downloading or copying of account information or content for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any content available through the Site, uploading, posting, or transmitting any content that You do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in Our sole discretion) an unreasonable or disproportionately large load on our infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by Us to prevent or restrict access to the Site. Any unauthorized use by You shall terminate the permission or license granted to you by us.

The Site or third parties may provide links to other World Wide Web sites or resources. Because we have no control over such sites and resources, You acknowledge and agree that We are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

We may constantly monitor the User’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing Our

services fraudulently shall be liable for legal actions under applicable law and We reserve the right to recover the cost of goods, collection charges and lawyer’s fees from persons using the Site fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these Terms. In the event of detection of any fraudulent transaction, prior to initiation of legal actions, We reserve the right to immediately delete such an account and dishonour all past and pending orders without any liability. For the purpose of this clause, We shall owe no liability for any refunds.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of a cardholder having exceeded the pre-set limit mutually agreed by Us with the relevant bank from time to time.

You agree, understand and confirm that the credit card details provided by You for availing of services on the Site will be correct and accurate and You shall not use the credit card which is not lawfully owned by You, i.e. in a credit card transaction, You must use Your own credit card. You further agree and undertake to provide the correct and valid credit card details to Us. Further, the said information will not be utilized and shared by Us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on You and the onus to “prove otherwise” shall be exclusively on You.

All content, products, and services on the Site, or obtained from a website to which the Site is linked (a “linked site”) are provided to You “as is” without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. All warranties, if any, relating to the product and services would be provided by the manufacturer/brand of such product and not by Us. Any claim in relation to the same should be raised against the respective manufacturer/brand and not against Us in any case whatsoever. We do not endorse and are not responsible for (a) the accuracy or reliability of any opinion, advice or statement made through the Site by any party other than Us, (b) any content provided on linked sites, or (c) the capabilities or reliability of any product or service obtained from a linked site. Other than as required under applicable consumer protection law, under no circumstance will we be liable for any loss or damage caused by a User’s reliance on information obtained through the Site or a linked site, or User’s reliance on any product or service obtained from a linked site. It is the responsibility of the User to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the Site, or obtained from a linked site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.

You expressly understand and agree that the Company and its subsidiaries, affiliates, officers, employees, agents, shareholders and licensors shall not be liable to You for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, opportunity, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from use of the Site, sale and supply of goods/content or any related/unrelated services and other services offered on the Site from time to time.

You shall to the fullest extent indemnify and hold harmless the Company, its subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of Your breach of these Terms, or the documents it incorporates by reference, or Your violation of any law, rules or regulations or the rights of a third party.

In the event there is a breach by the User of these Terms, and no action is taken by Us against the same, We are still entitled to exercise our rights and remedies in any other situation where a breach occurs by the User. No waiver by the Company of any term or condition of these Terms, in any one or more instances, shall be deemed to be or construed as a waiver of the same or any other term or condition of these Terms on any future occasion. Unless provided in specific writing and signed duly by the authorized official of the Company, We shall not be deemed to have waived any rights or remedies provided to Us by the law or the terms of these Terms.

In case of the emergence of an event, which is beyond Our reasonable control or which could not have been foreseen under any circumstances, such as storms, tsunami, fire, floods, earthquake, outbreak of any contagious diseases, or any other acts of God or any governmental body act or industrial dispute(s), strikes, labour unrest, civil commotion, riots, terrorist attack, war, poor environment/weather conditions, mechanical break-down, obstruction of any public or private road/ highway, etc., We will not be held liable for any loss or failure to perform any obligation under these Terms.

Please note an order can only cancelled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.

As part of usual business practice, Artisan Bazaar reserves the right to cancel the order and refund the entire amount back to you, if order has not been approved / processed by Artisan Bazaar.

Please contact us via email for any queries at care@artisanbazaar.com

Artisan Bazaar endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.